Return Policy
Return Policy
Thank you for shopping with Twenty Step General Trading Co. LLC We want to make sure you have a seamless and hassle-free shopping experience. If for any reason you are not completely satisfied with your purchase, we’re here to help.
Returns
You have 7 days from the date of purchase to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at: Telephone/WhatsApp: +971 50 7254872 | Email: 20stepdxb@gmail.com
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact our customer support team immediately. We will work with you to resolve the issue and ensure that you receive a replacement or a refund.
Exchanges
We currently do not offer exchanges. If you wish to exchange an item for a different size or color, simply return the original item for a refund and place a new order for the item you want.
Cancellations
If you wish to cancel an order, please contact us as soon as possible. We will do our best to cancel the order before it is shipped. However, once the order is shipped, it cannot be canceled, and you will need to initiate a return.
International Returns
For international returns, please contact our customer support team for specific instructions and shipping arrangements.
Policy Changes
We reserve the right to make changes to our return policy at any time. Any changes to the policy will be posted on our website.
Thank you for choosing Twenty Step General Trading Co. LLC for your shopping needs. We appreciate your business and are committed to providing you with the best possible customer service. If you have any further questions or concerns about our return policy, please don’t hesitate to reach out to us.